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Shipping & Returns

Shipping Charges   

 Shipping and handling charges very per order depending on the package size, shipping charges will apply to all orders including Free Sample (delivery for most standard orders within 3-7 business days).  

  Shipping Method

Psoriasis-med.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays).

  • Most orders are processed and shipped in 1 - 2 business days, depending on product availability.
  • Shipping cost will depend on the parcel size.
  • Most Standard orders are delivered within 3 -6 business days from the order's ship date.
  • Please note: most orders destined for P.O. Boxes, APO/FPO and U.S. Territories are delivered within 6-14 business days of the order's ship date.

  Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
  • Orders may require a signature upon delivery unless otherwise designated by the recipient. If a signature waiver is in place, Psoriasis-med.com cannot accept responsibility for lost or stolen packages.
  • Delivery restrictions may apply for shipments to APO/FPO, P.O. Boxes and certain locations in Alaska and outside the United States. Please refer to relevant sections bellow, or call us at (855) 776-7747 if you have any questions.
  • Some items sold by Psoriasis-med.com require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Psoriasis-med.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

  Shipment to APO/FPO and PO Box Addresses   

  • Most items may be shipped to a P.O. Box or Military APO/FPO address, but some restrictions apply.
  • Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service, and USPS rules and regulations will apply.

  Shipping to Alaska, Hawaii and U.S. Territories   

  •  Psoriasis-med.com accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands.
  • Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. See shipping rules and restrictions.
  • If you have any questions concerning the shipment of your order, please contact us via email or call us at (855) 776-7747.

  Shipping to Canada

Orders being sent to Canada are processed and shipped within 1-2 business days. Please expect delivery within 14-20 business days from ship date. All orders shipped to Canada are subject to applicable duties and taxes, please also refer to the international shipping policy bellow.

  Shipping Internationally

Orders being sent internationally are processed and shipped within 1-2 business days. Please expect delivery within 14-20 business days from ship date. Please note: All orders shipped internationally are subject to applicable local duties and taxes. At Psoriasis-med.com we quickly ship international orders just about anywhere in the world for very reasonable rates. As part of Psoriasis-med.com service to our clients we have made sure that the shipping cost will remain as low as possible, and yet provide best service. Psoriasis-med.com charges you only what it costs us to deliver your order to your door.

We are able to offer our international clients the variety of two shipping methods: 

(1) "Non-Traceable" – package is shipped with FedEx FIMS service. This service relays on your local country postal service for the final delivery to your specified address. For further information please visit FIMS site. As products shipped by FIMS are Traceable only until they leave the USA, we can not trace the delivery and therefore can not offer a refund if parcel does not reach it's destination.

(2) "Traceable" – Currier delivery service, orders are delivered usually between 3-5 days. Cost will very depending on country of destination and package size.

 

For your convenience the Psoriasis-med.com shopping cart allows you to pre-calculate the different options.

You may need to allow   additional time for local customs clearance. Delivery time depends on shipping address. Orders shipped to an address different from the billing address may be delayed for verification (usually one extra day). If an order is refused, we will credit for the cost of the product only, not the shipping charges.

  Customs Charges

It is the customer's responsibility to contact the local customs, the courier or post office regarding any additional and applicable customs, duties, or Vat charges. Our courier and shipping charges does not include these in their price. 

 We are committed to offering our Customers the finest products available, and our “No Questions Asked” 100% Money-Back Guarantee for 30 days!. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the products purchased. Please Note: Empty containers cannot be accepted for refund. Also note that due to psoriasis-med.com efforts in reducing shipping charges as much as possible, regrettably shipping charges could be reimbursed.
* For international "Non-Traceable" shipping terms please refer to the shipping policy.   

 Please pack the contents carefully to avoid damage and retain a copy of the invoice for your records and place the original packing list into the box

 For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

 

USRP - PsorMedicor

 At WeFulfillIT

 5055 Enterprise Blvd

 Toledo, OH 43612

 

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or Fedex service or insured USPS Parcel Post. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable. Gift Cards and eGift Cards cannot be returned or exchanged.

In the case of damaged items, please refer to the Damaged Items section below.

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from Psoriasis-med.com  may be returned for refund.

Credit card purchases will be refunded to the card used for the order the return applies to. Checks and money-order purchases will be refunded by check.

Please allow 1-2 billing cycles for the credit to appear on your statement.

If you should have any questions whatsoever about our return policy or about a specific return. You can email us at: info@psoriasis-med.com or call our customer service department at: 1-855-776-7747 Monday – Friday 8:00 am – 4:00 pm (Eastern standard time).

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-855-776-7747 . Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

 

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